Terms of Service
Your rights and responsibilities when using ConvertMate
These terms govern your use of ConvertMate's AI marketing automation platform. By creating an account or using our services, you agree to these terms.
We've written these terms to be as clear as possible. If you have questions, contact us at support@convertmate.io.
What's covered in these terms
Using ConvertMate
What ConvertMate provides
- AI marketing automation platform with specialized agents
- Integration with third-party platforms and tools
- Analytics, reporting, and optimization features
- Customer support and documentation
License to use ConvertMate
We give you a limited, non-exclusive, non-transferable license to use ConvertMate for your business marketing needs.
This license lasts as long as your account is active and you follow these terms. You can't sell, transfer, or sublicense your access to others.
Your data and content
You own all the marketing data and content you provide to ConvertMate. We use this data only to provide our services to you.
You're responsible for ensuring you have the right to use any data or content you provide to us, and that it doesn't violate any laws or third-party rights.
Your account
Account creation
- Provide accurate information when signing up
- Use a valid email address
- Must be 18 years or older
Account security
- Keep your password secure
- Don't share your account with others
- Report suspicious activity immediately
Team accounts
If you invite team members to your account, you're responsible for their actions. Make sure they understand and follow these terms.
Payment terms
Plans and billing
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Free plan: 100 credits per month with basic features
-
Paid plans: Monthly or annual billing for additional credits and features
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Credit packages: Purchase additional credits as needed
Payment processing
- All payments processed securely through Stripe
- Automatic billing on your renewal date
- Update payment methods anytime in settings
Refunds and cancellation
- Cancel anytime - no long-term contracts
- Refunds considered on a case-by-case basis
- Unused credits don't carry over after cancellation
Failed payments
If your payment fails, we'll try to process it again. After multiple failed attempts, your account may be suspended until payment is updated.
Acceptable use
You agree not to use ConvertMate to:
- Send spam or unsolicited marketing messages
- Violate any laws or regulations
- Infringe on others' intellectual property rights
- Attempt to reverse engineer or hack our platform
- Use our service to compete with or create a similar product
Fair use policy
Use ConvertMate reasonably and don't try to abuse our systems or overwhelm our infrastructure.
We monitor usage patterns and may contact you if we see unusual activity.
Compliance
You're responsible for complying with all applicable laws and regulations in your use of ConvertMate.
This includes data protection laws like GDPR, CAN-SPAM, and others.
Service availability
Service levels
We work hard to keep ConvertMate available and running smoothly. However, like all online services, we can't guarantee 100% uptime.
- We target 99.9% uptime for our platform
- Planned maintenance will be announced in advance
- Status updates available at status.convertmate.io
Service changes
We may modify or discontinue features with reasonable notice. We'll do our best to minimize disruption and provide migration paths when possible.
Termination
You can terminate
- Cancel your account anytime
- Export your data before canceling
- No cancellation fees or penalties
We can terminate
- If you violate these terms
- For non-payment after reasonable notice
- If required by law or court order
What happens after termination
When your account is terminated, you'll lose access to ConvertMate and your data will be deleted according to our privacy policy.
Make sure to export any data you want to keep before termination.
Liability and warranties
Service warranty
We provide ConvertMate "as is" and make no warranties about its performance, availability, or results.
While we work hard to make ConvertMate reliable and useful, we can't guarantee specific outcomes from using our AI agents or marketing automation.
Limitation of liability
Our liability to you is limited to the amount you paid us in the 12 months before the issue occurred.
We're not liable for indirect damages, lost profits, or business interruption.
Your responsibilities
You're responsible for how you use ConvertMate, including ensuring compliance with applicable laws and protecting your own data.
General terms
Governing law
These terms are governed by Delaware state law. Any disputes will be resolved in Delaware courts.
Changes to terms
We may update these terms occasionally. We'll notify you of significant changes via email.
Entire agreement
These terms, along with our privacy policy, represent the complete agreement between us.
Contact information
Questions about these terms? Email us at support@convertmate.io.
Questions about these terms
We're here to help if you need clarification on anything. Our team is available to discuss these terms and answer your questions.
Contact us