Privacy Policy
How we collect, use, and protect your data
This privacy policy explains how ConvertMate Inc. ("we," "us," or "our") collects, uses, and protects your information when you use our AI marketing automation platform.
We take your privacy seriously. This policy describes what data we collect, why we collect it, and how you can manage your information.
What's covered in this policy
Information we collect
Account information
- Your name, email address, and company information when you create an account
- Profile settings and preferences you configure
- Billing information for paid plans (processed securely through Stripe)
Platform data
- Website URLs and content you connect to ConvertMate
- Marketing campaign data from connected platforms
- Analytics and performance metrics
- Agent interactions and task history
Usage information
- How you use our platform and which features you access
- Device information and browser type
- IP address and general location information
How we use information
Provide our services
We use your data to power AI agents, run marketing automation, and provide analytics insights.
Improve our platform
We analyze usage patterns to make our AI agents smarter and our platform more useful.
Customer support
We use your information to respond to questions and help you get the most out of ConvertMate.
Security and safety
We monitor for fraud, abuse, and other security issues to keep your data and our platform safe.
Information sharing
We don't sell your data
We never sell your personal information or marketing data to third parties. Your data stays with ConvertMate.
We may share information with:
Service providers
We work with trusted companies that help us provide ConvertMate services:
- AWS: Cloud hosting and data storage
- Stripe: Payment processing for paid plans
- LLM Providers: AI model processing (data may be used for training)
Legal requirements
We may disclose information if required by law, court order, or to protect our rights and the safety of our users.
Business transfers
If ConvertMate is acquired or merged, your information may be transferred as part of that transaction.
Data security
Encryption
All data is encrypted in transit and at rest using industry-standard AES-256 encryption.
Access control
Strict access controls ensure only authorized personnel can access your data when necessary.
Regular monitoring
We continuously monitor our systems for security threats and unusual activity.
Data retention
We keep your data as long as your account is active. When you delete your account:
- Personal data is deleted within 30 days
- Some data may be retained for legal or security reasons
- Backups are deleted within 90 days
Your rights
Access your data
Request a copy of all personal data we have about you.
Correct your data
Update or correct any personal information that's inaccurate.
Delete your data
Request deletion of your personal data and account.
Export your data
Download your data in a portable format to use elsewhere.
How to exercise your rights
Contact us at support@convertmate.io to make a request. We'll respond within 30 days and verify your identity before processing.
Some rights may not apply in all situations (for example, if we need to keep data for legal reasons).
Contact us
Privacy questions
For questions about this policy or data requests
Company information
ConvertMate Inc.
131 Continental Dr.
Newark, DE 19713
United States
Policy updates
We may update this policy from time to time. When we do, we'll post the changes here and notify you via email if the changes are significant.